Explore a Career at Noisy Trumpet

Explore a Career at Noisy Trumpet

Open Positions

Account Manager

Employment Status: Full-time
FLSA: Exempt
Reports to: CEO and Vice President
Date: May 3, 2022

The Account Manager is responsible for customer relationship management across a variety of mediums. Meets with clients to get a thorough understanding of client digital marketing, advertising, website, and social media needs, target audience, and critical demographics. This position will manage and coordinate cross-channel campaigns, ensure client approval, track budgets and costs, and ensure that all projects run smoothly.

 

ESSENTIAL FUNCTIONS

  • Take all necessary measures to gain a full understanding of the client’s business, their challenges, opportunities and objectives.
  • Serve as primary liaison between the client and internal agency departments (web, social media, digital marketing, public relations, creative) to ensure all marketing activities performed by agency specialists meet client expectations. 
  • Assign tasks to varying departments through agency project management tool, Asana, and manage project completion.
  • Will be an active participant in strategic planning, and responsible for directing the activities of the account, selection of appropriate mediums to communicate messaging, weighing in on the creative product from the creative team, critiquing creative and marketing options.
  • Manage client timelines and any job deadlines pertaining to website development, social media, public relations, digital advertising and creative production and execution. 
  • Employ networking techniques to attract new clients.
  • Present products to prospective clients.
  • Report progress, delays, and make sure the client is always updated appropriately. Track budgets, deadlines, agency time, status reports, work summaries and make detailed presentations justifying costs and schedules.
  • Responsible for managing the client’s budget and staying on track, as well as managing any accounting and billing requirements.
  • Respond to complaints and resolve issues aiming to customer satisfaction and the preservation of the Agency’s reputation.
  • Keep management informed of any needs or issues.
  • Performs other duties as assigned.

 

DECISION MAKING

  • The Account Manager receives limited supervision, with input provided by agency leadership as needed 
  • Supervises the Account Coordinator position (if applicable to that account).

 

MINIMUM REQUIREMENTS

  • Bachelor’s degree in Marketing, Business Administration, Sales or related field.
  • Three (3) to five (5) years of relevant industry experience.
  • Proficient in Microsoft Office software (Word, Excel, PowerPoint, and Outlook).
  • Knowledge of Asana preferred.
  • Knowledge of Advantage software programming preferred.

 

JOB DIMENSIONS

  • Excellent written, verbal, and presentation skills.
  • Proven experience as an Account Coordinator, or in other sales/customer service role.
  • Knowledge of market research, sales and negotiating principles.
  • Demonstrate problem solving skills, stressing both client development and service.
  • Significant experience in professional client relationship management.
  • A background in advertising, design or marketing.
  • The ability to plan and strategize at a senior level.
  • Strong collaboration skills 
  • A persuasive and confident approach to creative projects.
  • Attention to detail and budgetary restraints.
  • Full awareness of creative and media processes and techniques.
  • Ability to multi-task, prioritize and take initiative to meet goals and deadlines in a fast-paced environment.
  • A good understanding of marketing and advertising methods and techniques – specifically in the website, digital, social media and public relations space 
  • Proven experience as an Account Coordinator or related position.

 

PHYSICAL DEMANDS AND WORKING CONDITIONS

Employees are subject to sitting, standing for long periods of time to perform job scope. Working conditions are in an office environment. Light travel may be required.

Noisy Trumpet isn’t just another agency...

It’s a place where you get the chance to do meaningful work – where you have the opportunity to challenge yourself and learn new skills.

 

We’re looking for experts in digital marketing, PR, social media, web and design. Together we brainstorm, work hard, collaborate and help deliver the best solutions for our clients.

 

Our team of top talent offers strategic industry insight and resources to help businesses in all areas. Our clients have unique needs so each project, and each day, is different.

 

Did we mention we’re also part of a group of companies under the same leadership? Each company has its own defined speciality – from traditional media and events to video and production – but we are able to share resources to work smarter and more efficiently, all under one roof.

 

Sound like your kind of place? Reach out! Noisy Trumpet is always looking for talented professionals to join our growing team.

 

We look forward to connecting with you!

 

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